Executive leader with 37+ years in financial services spanning marketing, operations, strategic planning, technology development, CX/call centers, and operational risk management—18 years at MBNA through its Fortune-200 scale-up and merger with Bank of America.
Frequent speaker, writer, and webinar host on regulatory compliance, third-party risk management (TPRM), and enterprise risk; advisor to RMA, GSRN, and Center for Financial Professionals FinTech Advisory Board.
Recognized for hands-on leadership, rapid problem solving, and collaboration with executives, boards, auditors, and regulators (FFIEC/FDIC), with a track record of responsive remediation and scalable programs.
Currently on medical leave yet active as a consultant and industry expert; open to contract work and remote engagements.
- Numerous — Professional Speaker (webinars, podcasts, presentations): December 2022 – Present
- Financial Services Executive (consulting while on medical disability): September 2022 – Present
- InfraGard National (INMA) — Member: February 2019 – Present
- Fusion Risk Management — Principal Solutions Manager, Third Party Risk Management: March 2021 – July 2022
- Venminder, Inc. — Chief Risk Officer: March 2016 – December 2020
- The Bancorp — SVP, Director of Enterprise Risk Management: January 2016 – March 2016
- The Bancorp — SVP, Director of Third Party Risk Management: June 2011 – January 2016
- Minacs — Executive Director, Financial Services Solutions: May 2011 – June 2011
- PartnersFirst / Western Alliance Bancorporation — Head of QA, Operational Risk Management & Customer Experience: December 2007 – May 2011
- PartnersFirst / Western Alliance Bancorporation — Director of Business Development Operations: December 2007 – December 2009
- Comcast — Director of Regional Operations: February 2007 – May 2007
- Bridgeforce — Director: September 2006 – February 2007
- MBNA America (now Bank of America) — Executive Vice President: August 1988 – February 2006
