Proven experience in financial services in both the private and public sectors with responsibilities in: third-party risk management; risk management; both client and vendor relationship management; loss prevention; fraud investigation; direct and indirect team leadership; training; and customer service.
Emphasis on program development, project implementation, policy and procedure creation and administration, training across business functions, and communication across all levels of personnel within my own organizations as well as vendor/client organizations.
Previously active in industry professional organizations, having served in officer level and committee member capacities.
Specialties: Outstanding customer service skills and client retention record; very strong verbal and written communications skills; influential public speaking and presentation skills; highly organized with attention to detail. Motivated, self-starter requiring minimal supervision who works equally well independently or on teams. Goal oriented and results driven.
- First Century Bank – Sr. Manager, Third-Party Risk Management: Aug 2024 – Present
- KPMG US – Associate Director, Third-Party Risk Management: Mar 2024 – Aug 2024
- MerchantE – Director, Third-Party Risk Management: Feb 2022 – Mar 2024
- Deloitte – Advisory Manager, Risk & Financial Advisory: Jul 2021 – Feb 2022
- ACI Worldwide – Director, Third-Party Risk Management: Nov 2019 – Jul 2021
- Regions Bank – VP, Operational Risk Manager: Jun 2019 – Nov 2019
- SunTrust – First VP, Credit Risk Manager / Critical Supplier Manager / Program Office Manager / Supplier Performance Mgr: Oct 2012 – May 2019
- GA Dept. of Administrative Services – Director of Business Performance / Manager, State Card Programs: Jun 2008 – Oct 2012
- Chase Paymentech – National Account Executive: Jun 2006 – Jun 2008
- The Home Depot – Fraud Manager, Credit Services: 2004 – 2006
- First Data Merchant Services – Relationship Manager: Apr 2001 – Sep 2004
- GE Capital – Fraud Investigations Manager / Marketing Manager: Aug 1997 – Apr 2001
- Fidelity Bank – Card Security Supervisor: 1995 – 1997
- First North American National Bank – Fraud Investigator: 1994 – 1995
- Parisian Department Stores – Asst. Loss Prevention Manager: 1992 – 1995
- Uptons – Loss Prevention Supervisor: 1990 – 1992
